CX Transformation Consultancy – Labrys Consulting

DCX & MarTech Transformation Framework

Evaluation of the Stack through the 9-Pillar Labrys Assessment Framework:
- Advertising, Digital Marketing, Data, Loyalty, Reporting & Analysis, Social Media, Surveys, Customer Care, Testing, Personalization & Recommendation
DCX & MarTech Architecture Design
New Definition of “Data”, Data Model Design, Collection and Activation Methods
Data Enrichment Techniques, Data Touchpoints Analysis and New Prospecting Module

Tech Architecture Design & Data Transformation

AI Acceleration Framework

AI Readiness Assessment:
- Assessing your Company’s Readiness for AI integration & Defining a Roadmap for Quick Wins
AI Use Case Discovery & Process Re-engineering:
- Identification of Value-Driven AI Use Cases and Future-Proof your Processes
Hybrid Brain: co-design, co-deliver, and co-create every step of your DCX & MarTech AI Transformation Journey with Labrys’ AI Consultant Alex and Human Consultants
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AI Transformation Strategy

CX & Digital Marketing Audit Framework

Digital Marketing Strategy Module
6-pillar Labrys Strategy Framework in action:
- Digital Strategy formulation on Persona, Data, Technology, Content, Digital Asset & Media Modules
Assessment & Recommendations through the
7-Pillar Labrys Assessment Framework:
- Data, Digital Analytics, Digital Assets, Media & Comms Channels, Competition, Audience & Segmentation, CXTech | AdTech | MarTech
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Digital Assessment & Gap Analysis

CX & Customer Care Transformation Framework

10-Pillar Labrys CX & Customer Care Technology Audit:
- AI Capabilities, Omnichannel Capabilities, Agent Experience & Service UI, Workflows & Automations, Proactive Comms & Outreach, Knowledge Management & Agent Enablement Tools, Reporting, Customer & Interaction Data Structure, Self-service & Digital Customer Service, Extensions & Integrations
Future-looking Customer Care Technology Architecture Design
Deep-dive into “Art of the Possible”

CX & Customer Care Audit & Improvement

CDP Concept Validation Program

CDP Investment Strategy