Public MediaMarkt, #1 Greek e-commerce & omnichannel retailer of consumer electronics, entertainment products & home appliances, has started to work with Labrys within the scope of their call centre renovation project. A 3-phase project has been planned where Oracle B2C Service Cloud will be at the heart.
The project includes Oracle’s B2C Service Cloud implementation in which Labrys experts will assist PMM on creating a 360° customer view, a self-service customer portal, CTI integration, and chatbot integration. This will help the group to benefit from their 360° activated customer data on an omnichannel customer service platform.
With the features and abilities provided by Labrys’s CX services, PMM will be ready to embrace the constantly evolving customer needs & expectations and will provide a seamless customer experience.
Labrys, with its CX & marketing expertise, helps brands on their digital transformation journey. Take a step on the road to your digital transformation by contacting us today !