Beste Akkaya

Solutions Architect

Experienced Business Consultant with engineering background and a demonstrated history of working in the information technology and services industry. Skilled in Digital Transformation Strategy, Business Process and Customer Experience Design, and Project Management.

Blog Articles ( 3 )

IS IT POSSIBLE TO QUANTIFY CX ROI?

Surely, satisfactory customer experience (CX) increases customer loyalty and loyal customers spend more, churn less, […]

ACTIVATE YOUR ENTERPRISE DATA WITH MODERN MARKETING ARCHITECTURE

As Peter Drucker said, the purpose of business is to create and keep a customer. […]

New Generation of CRMs

New Generation CRM Solutions Competition between the brands to gain and retain customers is keeping […]

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